Testimonials

With a strong ethos in customer services and dedicated trade support, we are delighted to share our genuine testimonials offering a glimpse into our relationships and working practices.

The easiest, nicest, and most cooperative supplier...it's truly been a pleasure

Just a small note to say, thank you. You have genuinely been the easiest, nicest, and most cooperative supplier I’ve worked with. It’s truly been a pleasure and thank you so much, once again. Joshua, Castelli Trade Distributor

Brilliant help...fantastic customer service

Sam and Emily, thank you both for your usual brilliant help with everything and fantastic customer service. Owen, Castelli Trade Distributor

You've always been there

I just wanted to say thank you again for all your help and support, it’s been a very testing year for all of us and you’ve always been there on the end of the phone keeping our spirits up and doing what you can to help. Even when you were on holiday there’s been cover and I’ve never struggled to get through. So keep up the good work and I look forward to working with you for many years to come. Kim, Castelli Trade Distributor

Always great to work with

We’ve used Castelli for many years now and the one thing that has never changed is the top class customer service. Today, my account manager magically knew that I would require samples, and arranged them before I had even asked! Castelli are always great to work with and most importantly, make business happen. Sandeep, Castelli Trade Distributor

We all love the quality and finish

Just to let you know the sample gift pack arrived yesterday and it is amazing! It was wrapped so nice that I didn't want to unwrap it haha. The books are lovely and we all love the quality and finish on them. Mark, Castelli Trade Distributor

Another very smooth year

Well, it has been another very smooth year of diary production with Castelli. This makes a huge contribution to this business, because my limited time can be spent on the more pleasant aspects of the customer service, and sales made has equalled sales paid. Paul, Castelli Trade Distributor

Outstanding customer service

Outstanding Customer Service. Thank you very much. Michael, Castelli Trade Distributor

Jobs a good'un

Our customer who collected their diaries from you on Tuesday morning phoned us yesterday. They have requested that we pass on the following message for you:

Castelli are an absolute credit to you, and the finished product they have produced is of excellent quality, we collected the diaries and was greeted by a lot of smiles, which for an early morning is a brilliant thing to see

So well done on this one Castelli – As we say up North ‘jobs a good’un.’ Please thank all involved from us, you’ve helped us to have an ecstatic customer.

James, Castelli Trade Distributor

Really happy with the finished product

Thanks so much Castelli, just spoke to the client and he's really happy with the finished product. Thanks to all the team at Castelli for the great way this order was handled from start (samples and quote) to final delivery. Mark, Castelli Trade Distributor

People always complain when they get bad customer service but never give credit when it's been good. This year we have had the pleasure of having Hannah helping us out with our orders and I would just like to say she is a credit to your company. She is very efficient, courteous and sweet. Which is a rare thing to come across these days. Lyn, Castelli Trade Distributor

The right decision to work with Castelli

We appreciate the very professional way that you’ve handled everything with this order. Sometimes issues arise, it’s how you deal with them that matters and this issue demonstrates to me that we’ve made the right decision to work with Castelli on our book and diary requirements. Thanks again! Richard, Castelli Trade Distributor

"You guys are awesome - thank you."

Corey, Castelli Trade Distributor

Produced so quickly!

Just passing on our client's thanks for getting these produced so quickly! Jackie, Castelli Trade Distributor

Swift turnaround

As distributors we are always quick to jump down supplier’s throats when things go wrong and perhaps never take the time to say thank you when a supplier excels themselves on a special request. I see my order will leave today and I thank you all for your attention to this and the swift turnaround this morning. Richard, Castelli Trade Distributor

You're a star!

Emily, you're a star! Thanks so much for sorting our order out for us. Ben, Castelli Trade Distributor

Absolutely fabulous

I received the below from the client this morning so thought I’d pass on the positive feedback::

Hi Tim, I just wanted to say a huge thank you for the notebooks. The quality, finish and pen are exceptional and complement the programme and extends our brand and PR. They look absolutely fabulous and my manager is as thrilled with them as I am. They will certainly add to the meeting that we have in the US next week . Tim, Castelli Trade Distributor

Super-efficient

Thanks Castelli, super-efficient as always! Gary, Castelli Trade Distributor

My client was thrilled

I just wanted to let you know that my client was thrilled with the diaries so thanks very much Castelli. Caroline, Castelli Trade Distributor

High profile customers

Castelli, just to let you know that we used your Appeel Notebook as part of an “Eco Box” project for our high profile customers . One of our clients loved the idea so much that we’ve been asked to add the products to their e-store. Thank you so much! Madeleine, Castelli Trade Distributor

The customer experience

Marvellous! Thanks for all of your help Jacky. The customer experience with Castelli is every bit as special as the notebooks! Rachel, Castelli Trade Distributor

Great quality and innovation

I love Castelli’s products, always great quality and innovation. Their service has aways been wonderful Hannah, Castelli Trade Distributor