With a strong ethos in customer services and dedicated trade support, we are delighted to share our genuine testimonials offering a glimpse into our relationships and working practices.
We all love the quality and finish
Just to let you know the sample gift pack arrived yesterday and it is amazing! It was wrapped so nice that I didn't want to unwrap it haha. The books are lovely and we all love the quality and finish on them. Mark, Castelli Trade Distributor
Another very smooth year
Well, it has been another very smooth year of diary production with Castelli. This makes a huge contribution to this business, because my limited time can be spent on the more pleasant aspects of the customer service, and sales made has equalled sales paid. Paul, Castelli Trade Distributor
Outstanding customer service
Outstanding Customer Service. Thank you very much. Michael, Castelli Trade Distributor
Jobs a good'un
Our customer who collected their diaries from you on Tuesday morning phoned us yesterday. They have requested that we pass on the following message for you:
Castelli are an absolute credit to you, and the finished product they have produced is of excellent quality, we collected the diaries and was greeted by a lot of smiles, which for an early morning is a brilliant thing to see
So well done on this one Castelli – As we say up North ‘jobs a good’un.’ Please thank all involved from us, you’ve helped us to have an ecstatic customer.
James, Castelli Trade Distributor
Really happy with the finished product
Thanks so much Castelli, just spoke to the client and he's really happy with the finished product. Thanks to all the team at Castelli for the great way this order was handled from start (samples and quote) to final delivery. Mark, Castelli Trade Distributor
People always complain when they get bad customer service but never give credit when it's been good. This year we have had the pleasure of having Hannah helping us out with our orders and I would just like to say she is a credit to your company. She is very efficient, courteous and sweet. Which is a rare thing to come across these days. Lyn, Castelli Trade Distributor
The right decision to work with Castelli
We appreciate the very professional way that you’ve handled everything with this order. Sometimes issues arise, it’s how you deal with them that matters and this issue demonstrates to me that we’ve made the right decision to work with Castelli on our book and diary requirements. Thanks again! Richard, Castelli Trade Distributor
"You guys are awesome - thank you."
Corey, Castelli Trade Distributor
Produced so quickly!
Just passing on our client's thanks for getting these produced so quickly! Jackie, Castelli Trade Distributor
As distributors we are always quick to jump down supplier’s throats when things go wrong and perhaps never take the time to say thank you when a supplier excels themselves on a special request. I see my order will leave today and I thank you all for your attention to this and the swift turnaround this morning. Richard, Castelli Trade Distributor
You're a star!
Emily, you're a star! Thanks so much for sorting our order out for us. Ben, Castelli Trade Distributor
I received the below from the client this morning so thought I’d pass on the positive feedback::
Hi Tim, I just wanted to say a huge thank you for the notebooks. The quality, finish and pen are exceptional and complement the programme and extends our brand and PR. They look absolutely fabulous and my manager is as thrilled with them as I am. They will certainly add to the meeting that we have in the US next week . Tim, Castelli Trade Distributor
Thanks Castelli, super-efficient as always! Gary, Castelli Trade Distributor
My client was thrilled
I just wanted to let you know that my client was thrilled with the diaries so thanks very much Castelli. Caroline, Castelli Trade Distributor
High profile customers
Castelli, just to let you know that we used your Appeel Notebook as part of an “Eco Box” project for our high profile customers . One of our clients loved the idea so much that we’ve been asked to add the products to their e-store. Thank you so much! Madeleine, Castelli Trade Distributor
The customer experience
Marvellous! Thanks for all of your help Jacky. The customer experience with Castelli is every bit as special as the notebooks! Rachel, Castelli Trade Distributor
Great quality and innovation
I love Castelli’s products, always great quality and innovation. Their service has aways been wonderful Hannah, Castelli Trade Distributor