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Terms & Conditions
I agree to the Business Terms and Conditions of Castelli Milano 1938 Limited.
TERMS AND CONDITIONS
Castelli Milano 1938 Limited’s registered and trading office is at Dowding Way, Tunbridge Wells, Kent, TN2 3UY.
Company registration number: 2885440
VAT registration number: 619346526
EORI number: GB619346526000
SCOPE OF THESE TERMS
These Terms and Conditions apply exclusively to Business-to-Business (B2B) transactions. By placing an order as a business, sole trader, body corporate, or for commercial/trade purposes, you agree that these terms govern the contract to the exclusion of all others. If you are an individual consumer purchasing for personal use, please refer to our Consumer (B2C) Terms and Conditions.
INTERPRETATION
"Conditions" means the standard terms and conditions of sale set out in this document.
"Goods" means the products and services which we are to supply to you in accordance with the order.
"Order" means the order placed by you with us for the goods.
"We/us" means Castelli Milano 1938 Limited.
"You" means the person, business, or body corporate who places the order.
"Service" means any Castelli order procedure.
"Customer" means the person, business, sole trader, or body corporate who places the Order with us (also referred to as "you").
The headings in these conditions are for convenience only and shall not affect their interpretation.
BASIS OF THE ORDER
These Conditions shall govern the Order to the exclusion of any other terms and conditions. You may not assign, sub-licence, or otherwise transfer any of your rights under these Terms and Conditions. Your order is conditional upon your prior approval of these Conditions.
You shall purchase the Goods from us in accordance with any written Order Acknowledgement, electronic confirmation or proof approvals, quotations, price lists submitted or received by any means, or any written order that we have accepted subject to these Conditions. An electronic Order Acknowledgement will be sent to the email address provided for your approval.
Approval is your confirmation to state that you have read and understood these Terms and Conditions and agree to comply with them. These Terms and Conditions should be read in conjunction with our Privacy Policy, all order correspondence, instructions, and guidelines associated with the order. If you do not agree with any elements of our Terms and Conditions or Privacy Policy, please do not proceed with any transactions or use any of the services provided by Castelli.
Whilst all descriptions, illustrations, and supporting documentation of goods and services have been carefully prepared, they are intended nevertheless for general guidance only and do not form part of any contract for the sale of goods. Therefore, any typographical, clerical, or other error or omission in any art proof, product sample, sales literature, website information, quotation, price list, order, or other document issued by us shall be subject to correction without any liability on our part.
No Order submitted by you shall be deemed to be accepted by us unless and until confirmed in writing by our authorised representative and you have approved our Order Acknowledgement.
SAMPLES
All descriptions, images, and illustrations are for general guidance only. Sales are by description and not by sample. We reserve the right to improve specifications without notice. Samples are only submitted as indicative of the products, options, and applied processes quoted. They are supplied without any guarantee as to the comprehensive specification of the bulk requirement. We are continually improving our products and therefore specifications are subject to change. Each Order is made on the basis that sales are by description and not by sample or previous order specification, unless otherwise agreed by us in writing. Product samples are sent at our complete discretion. Charges for carriage, branding costs, or other associated costs may apply.
ORDERS
Orders are accepted at our complete discretion.
Quotations: All prices quoted are valid for 30 days only or until earlier acceptance by you, after which they may be altered without giving you notice.
Acceptance: Until accepted by Castelli, any order supplied, acknowledged, or otherwise given to Castelli to process may be at any point refused, deleted, reassigned, suspended, held, or subject to any other action deemed necessary by Castelli, at Castelli’s absolute discretion without prior notice or explanation.
Confirmations: Electronic signatures, confirmations, and approvals, or online checkout confirmations in any form, whether it be an email confirmation or any other electronic response to the Castelli Service at any stage, are absolute and binding. Electronic approvals and responses, for example artwork approvals, are responses to our Service. Responses automatically guide an order through the Castelli order processing system without manual verification. As a result, you acknowledge that any electronic submissions received in response to a Castelli Service instruction, whether activated by you or a third party to whom you have passed the information, will constitute your agreement and intent to be bound by and to be liable for such agreements and transactions.
System Compliance: You agree that you will not attempt to, or encourage or assist others to, circumvent or modify an order, security technology, or software that is part of the Castelli Service.
Contact: Castelli may also directly contact, without prior notice or explanation, any party associated with the actual or potential sale, receipt, or use of our products as Castelli sees fit for any reason. This includes, but is not exclusively limited to, conducting brand and sales activities, amending, changing, or reassigning any aspect of a potential order, unconfirmed order, or acknowledged order, and/or changing an order and its specification.
Order Acknowledgement: Please ensure you have received your Order Acknowledgement. It is your opportunity to ensure that your order details are correct and to approve its contents, enabling the order to be processed. Castelli accepts no responsibility for the information detailed on your Order Acknowledgement nor guarantees the receipt of your Order Acknowledgement.
Production for any order placed with Castelli begins once complete order information and/or the approval of proofs have been received. We shall do everything to meet agreed delivery dates, but we will not be held responsible nor accept any liability should the date not be met. Castelli order details and guidelines that apply to your order may be in addition to the conditions that you were aware of pre-ordering.
Order Change: Any changes to the order agreement or the order details once they have been acknowledged or are already in production must be agreed upon in advance in writing and may incur additional charges up to the full value of the order and any other relevant costs incurred. Examples of these costs and charges include (but are not limited to): used production time, management time costs, administrative time costs, and stock movement costs. Castelli reserves the right to change your order at any time, with notification, due to Castelli’s changed capability to supply (such as stock levels or production limits).
Price: The price of the Goods shall be our quoted price, or where no price has been quoted, the standard current price at the date of acceptance of the Order will be applied.
Change of Logo: Where there is a change of logo design within one order, we shall either split and charge in the quantities ordered for each individual logo or charge for each extra logo, whichever is the least expensive.
Scheduled Delivery: All orders will have an individual planned delivery date specified. Production time for all orders varies depending on product availability, production capacity, and the size and complexity of the order. Planned production times will be advised to you. If you require your orders to arrive faster than our normal delivery lead time, it may be possible to deliver orders under the normal stock production time upon payment of an express charge. This charge can vary depending on production capacity, size, and complexity. Delivery dates are estimates. Time for delivery is not of the essence. Risk passes to you upon delivery or collection.
Production Quantity Tolerance: Whilst every effort is made to supply the exact quantity of printed merchandise ordered, a 3-7% allowance must be made for over and under-runs, even if a customer's order states that there are to be no quantity variations. If an exact quantity of stock products is required, a surcharge will be applied to allow for spoilage. It is impossible to produce an exact quantity for custom orders.
ARTWORK & BRANDING
Artwork: Branding Castelli products requires digital artwork. Artwork must be supplied in the formats outlined in our Artwork Specification Booklet found on our corporate website. If amendments or corrections are required, Castelli will charge per amendment or instruction (including proofing).
Branding Dies: Customer-supplied branding dies are permitted, provided they are deep-etched (minimum of 5mm). This is essential, when reproducing small detail, hot stamping, or applying branding to soft and padded materials. Supplied dies will only be accepted if accompanied by high-resolution PDFs and positional branding guides. Please note that a positional logo proof will not be supplied.
Branding Position: Free branding templates are available on the Castelli Corporate Website. If no position is stated for the branding, we shall brand where we consider it to be to the best advantage at our absolute discretion. If a special position is required, exact measurements must be supplied; otherwise, we cannot be held responsible. If no positional proof is required, please state this on your purchase order, detailing the required position and including the official Castelli logo identification number.
Branding Variations: Personalisation of products is not a precise process, and as such, results may differ between each unit produced. Castelli does not accept responsibility for any variation in the branding process. If you have chosen a branding method that is not recommended by Castelli on the material selected, but still wish to proceed, you are requesting Castelli proceed and that you accept full responsibility for the representation of any artwork supplied. You agree that Castelli is not responsible for the representation of any artwork supplied.
Repeat orders using branding dies from prior years eventually wear out after heavy use; we may have to request new artwork for a replacement to be made. Replacement dies will be charged at normal rates. Customer blocking dies will be held by Castelli for a maximum of 3 diary seasons post-manufacture/usage.
Print-Ready Art: If you require brand advertising content, there is a significant advantage in supplying print-ready artwork. Art supplied to our specification that does not require alteration will help your order to be processed in the most efficient manner. If you are unsure what print-ready artwork is required, a complete artwork specification is available on the Castelli Corporate website along with free page templates.
Typesetting: If content is supplied that requires typesetting, please note that we are a Mac-based company throughout. Although we can accept most forms of software applications, if supplied in PC format, please be aware there may be a cost incurred for reformatting. Charges are dependent on the inspection of files. Please contact our Artwork Department for all associated costs. All art/typesetting created by Castelli will be proofed. This service is included within the overall artwork charge unless otherwise specified. We do not accept supplied physical printed content.
INTELLECTUAL PROPERTY AND USAGE RIGHTS
Definition of Creative Assets and Deliverables: For the purposes of these Terms and Conditions, "Creative Assets" or "Deliverables" refers to any and all work created, developed, or produced by Castelli Milano 1938 Limited. This includes, but is not exclusively limited to: illustrations, layouts, copy, videos, audio, strategic concepts, visual designs, design pitches, digital media, product designs, web designs, and any materials subsequently altered or adapted by Castelli Milano 1938 Limited.
Ownership and Copyright Retention
- Default Ownership: All copyright, intellectual property rights, and moral rights in the Creative Assets remain the sole and exclusive property of Castelli Milano 1938 Limited at all times, worldwide, and are protected under the Copyright, Designs and Patents Act 1988.
- Pitch and Proposal Materials: Any design pitches, concepts, proposals, or preliminary ideas submitted to the Customer remain the strict intellectual property of Castelli Milano 1938 Limited. No licence or right to use these materials is granted unless a formal project contract is executed and paid for.
- Conditional Licence: No rights, licences, or ownership transfers shall pass to the Customer until Castelli Milano 1938 Limited has received cleared funds in full for the respective project. Any use of the Creative Assets prior to full payment is strictly prohibited and deemed unauthorised.
Unauthorised Use and Restrictions
- No Unauthorised Copying or Distribution: the Customer (or any third party) shall not copy, reproduce, distribute, publish, transmit, or otherwise exploit any Creative Assets without the prior written consent of Castelli Milano 1938 Limited.
- Prohibition on Alterations: No Creative Assets may be altered, modified, adapted, or used to create derivative works by the Customer or any third party without explicit written permission.
- Scope of Use: The forwarding of materials to unauthorised third parties or the utilisation of these assets for non-Castelli focused sales purposes is strictly prohibited.
Remedies and Breach
- Immediate Termination of Licence: Any breach of the usage restrictions outlined in these Terms will result in the automatic and immediate revocation of any licence granted to use the Creative Assets or Deliverables. Upon revocation, all permission to use the work ceases instantly.
- Financial Indemnity and Unauthorised Usage Fees: In the event that the Customer forwards, distributes, or exposes the Creative Assets to an unauthorised third party, or uses them outside the agreed scope, the Customer shall be liable to pay Castelli Milano 1938 Limited an unauthorised usage fee. This fee will be calculated at 200% of the original project fee (or the standard rate card rate for the work, whichever is higher). the Customer acknowledges that this fee represents a genuine pre-estimate of loss and the standard commercial rate for an unrestricted, multi-user, retrospective licence, and is not a penalty.
- Injunctive Relief: the Customer acknowledges that the unauthorised distribution or use of digital visuals and design concepts causes immediate, irreparable harm to Castelli Milano 1938 Limited’s commercial interests, brand equity, and proprietary methodologies. Therefore, Castelli Milano 1938 Limited shall be entitled to seek immediate injunctive relief to prevent or halt further unauthorised distribution, in addition to pursuing any financial claims for damages.
- Retrieval and Destruction of Assets: Upon written or electronic notice of a breach from Castelli Milano 1938 Limited, the Customer must immediately cease all use of the relevant materials and, within 48 hours, permanently delete and destroy all digital and physical copies of the Creative Assets in their possession or control. the Customer must provide written, signed confirmation verifying that they, and all unauthorised third parties involved, have completely removed and destroyed the assets.
DELIVERY & DELIVERY PARTNERS
While we aim for prompt delivery, time is not of the essence unless expressly agreed in writing. Any length of time indicated by us for delivery is an estimate only and shall be calculated from the date on which we receive instructions and all necessary information to enable us to proceed on an Order previously accepted by us. Time for delivery is not, and shall not be made by the service of notice, of the essence of the contract to which these Conditions apply.
Delivery Addresses: All relevant shipping and delivery instructions are to be supplied with your order. In the absence of full shipping instructions, we reserve the right to ship the goods to the invoice address without prior notification, at the customer's expense. In the absence of full information, if the pricing detailed on Order Acknowledgements or any other correspondence is incorrect as a result, Castelli is not responsible for orders failing to reach you as specified, nor for any additional charges you incur.
Delivery Partners: Castelli Milano 1938 Limited uses a variety of shippers, selecting the one appropriate for the shipping requirements. The selection of the carrier will be completed at Castelli’s sole discretion and no change notification will be given. To facilitate order execution, tracking, and delivery, we will share specific customer personal data (including name, delivery address, email address, and telephone number) with our selected third-party carriers. You acknowledge and agree that for the specific purpose of executing delivery and logistics operations, these third-party carriers act as Independent Data Controllers. They will process this data in strict compliance with their own statutory obligations and independent privacy policies, without prior individual notice of carrier selection being given to you or the end recipient.
Delivery Address Changes: If the required delivery address changes once an order has been shipped, any additional costs incurred will be billed. Changes can be received directly or via a third-party app or website.
Carriage Charges: Costs are detailed either on our website or on your quotation. Consignments of more than 8 cartons may be palletised to keep charges to a minimum. If this is not acceptable, please clearly specify this on the purchase order supplied. If special delivery instructions are to be followed, please clearly specify them on the purchase order.
Special Requirements: These are costed separately and invoiced as extras. Charge rates may change with prior notification. All delivery costs prior to shipping are estimates and therefore subject to change. Final costs will be advised on the invoice.
Contact: It may be necessary to contact you or your customers at the delivery address to facilitate a delivery, collection, or any other purpose connected with Castelli’s Goods at the required address. If no contact information is provided, we may find the details from any source and use these to establish contact without prior authorisation. Any contact details sourced or provided for delivery facilitation will be shared with our delivery partners as independent data controllers solely for the execution of the transport service.
INTERNATIONAL DELIVERY & IMPORTER INFORMATION
Delivery Partners: For deliveries made outside the UK, Castelli Milano 1938 Limited uses a variety of approved shippers, selecting the one appropriate for the shipping requirements. The selection will be completed at Castelli’s sole discretion. The choice of carrier may change prior to shipping without notice. If you are acting as an importer of goods from outside the UK, it is your responsibility to ensure you are set up to manage deliveries from all approved carriers. Failure to do so can result in additional costs and service problems. Please contact Castelli for assistance if required. International delivery partners process shipment data as Independent Data Controllers in accordance with local data protection regulations and international transit requirements.
Importer of Record: For all deliveries outside the United Kingdom, the Customer is considered the 'Importer of Record' and must comply with all laws and regulations of the country in which the Goods are being received.
Duties and Taxes: The Customer shall be responsible for payment of all import duties, customs fees, brokerage charges, and local sales taxes (e.g., VAT or GST) levied by the destination country. These charges are not included in the purchase price or shipping cost and must be paid by the Customer directly to the relevant authorities or the carrier.
Customs Documentation: We will provide standard commercial invoices and required documentation for export. However, any additional country-specific documentation or licences required for import are the sole responsibility of the Customer.
Delays and Seizures: We shall not be held liable for any delays in delivery caused by customs clearance procedures, inspections, or administrative hold-ups in the destination country.
Product Compliance: The Customer is responsible for ensuring that the Goods (and the branding applied to them) comply with the import laws of the destination country. We accept no liability for Goods seized, destroyed, or returned by customs due to local prohibitions or non-compliance.
Failure to Pay Import Fees: If the Customer refuses to pay the required import duties or taxes and the Goods are subsequently returned to us by the carrier, the Customer remains liable for the full original invoice value (as the Goods are branded and cannot be resold). The Customer shall be liable for all return-to-sender shipping costs and any administrative fees incurred by us. No refund will be issued for Goods that are destroyed by customs authorities due to the Customer’s failure to pay import fees.
Abandonment: If the carrier or customs authority deems the Goods "abandoned" due to non-payment of duties or failure to provide import documentation, the Customer shall not be entitled to any refund or replacement. Please contact your local customs office for further information before placing your order.
REFUSAL OF DELIVERY
Since branded products cannot be resold, a refusal to accept delivery is a breach of this contract.
Non-Justified Refusal: If the Customer fails to take delivery of the Goods or any part of them and/or fails to provide any instructions, documents, or authorisations required to enable the Goods to be delivered on time, the Goods shall be deemed to have been delivered.
Storage Charges: In the event of a refused delivery, we reserve the right to store the Goods until actual delivery and charge the Customer for all related costs and expenses (including, without limitation, storage and insurance).
Bespoke Nature: The Customer acknowledges that Goods are "made to order" and personalised. Refusal of delivery does not constitute a cancellation of the contract nor a right to a refund.
Carrier Delays: Delays caused by the carrier do not entitle the Customer to refuse delivery. Delivery shall be completed when the Goods are delivered to the address specified in the Order Confirmation. The risk in the Goods shall pass to the Customer on completion of delivery or upon the first attempted delivery by our nominated carrier.
Redeliveries of Goods: If the recipient does not take delivery of the goods on the stated date, a redelivery cost at standard shipping rates will be charged automatically without notification.
Unauthorised Redirection: The Customer shall not redirect the delivery to an alternative address via the carrier’s portal (e.g., "leave with a neighbour" or "deliver to a local pickup point") without our express written consent. If the Customer redirects the delivery without our prior authorisation, we shall not be liable for any loss, damage, or theft of the Goods occurring after the point of redirection. A carrier’s confirmation of redirection by the Customer shall serve as conclusive evidence of delivery to the Customer. Where the Customer or recipient interacts directly with the carrier's application, portal, or website to alter delivery preferences or instructions, such processing is executed directly under the privacy terms and data controller status of the carrier.
Failed Delivery & Re-delivery Fees: If the Goods are returned to us by the carrier due to a refused delivery or failed delivery attempts, the Customer shall be liable for the original delivery fee, the return-to-sender fee, and a secondary re-delivery fee.
Disposal of Goods: If the Customer fails to accept re-delivery within 30 days, we reserve the right to dispose of the branded Goods as we see fit (including destruction) and the Customer remains liable for the full invoice value.
COLLECTIONS
Customers or third parties collecting goods from a Castelli address must do so only when the consignment is complete and has previously been agreed upon in writing by Castelli. Charges may apply. Collection of any consignment from Castelli premises must be advised in writing and agreed 48 hours prior to the collection date. On collection of the goods, you will be requested to provide Order references, including the Castelli Order Acknowledgement number and the Customer's invoice address details. You may also be required to provide proof of identity and written authority confirming that you are authorised to collect the goods. If these documents are not provided on request, the consignment will not be released. If at any time an agreed collection of the goods fails to occur at the appointed time, Castelli reserves the right to either store the consignment at a daily storage charge of up to £45.00 per day and/or deliver the consignment to the company’s invoice address via any means without prior warning or notice. Storage and shipping charges will be invoiced accordingly. Instructed collections of goods arranged by Castelli from a customer’s address will be charged at the standard shipping cost. Internet order returns are to be returned at the purchaser's cost. We may, at our complete discretion, enclose a paid return address label. We reserve the right to refuse returned items which are not returned in accordance with our returns procedure, and we may request that you pay for the shipping of such goods back to you.
RETURNS AND CANCELLATIONS
Once an Order Acknowledgement is approved and/or the Art Proof approved, or production has commenced, orders are non-cancellable.
Every item we ship is carefully inspected prior to shipping. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives.
Please always contact us BEFORE returning goods to us so that we can advise on the most efficient means of delivery. Any damaged or faulty products will require photographic evidence.
CASTELLI MILANO 1938 LIMITED, REGISTERED OFFICE, DOWDING WAY, TUNBRIDGE WELLS, KENT, TN2 3UY, UK.
COMPANY REGISTRATION NUMBER: 2885440 | VAT NUMBER: 619 3465 26
Updated 01-07-26