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Premises now open
Message from Mark Poland, Managing Director of Castelli
I want to make contact with our customers and the industry as a whole to send my heart felt hope that you, your family and colleagues are safe and well. I realise that our changed world has created many new challenges and I sincerely wish you well in navigating toward positive solutions.
We are shipping orders
We have opened up limited production within our UK facility in Tunbridge wells to ensure we can ship out existing orders wherever possible and process stock orders & sample requests but on a reduced service. This will be until further notice to ensure the safety and wellbeing of our staff whilst they work on company premises. We care about the wellbeing of our staff and have only one family from the same isolating household working in our production department.
These staff have kindly volunteered to do this to help support shipping out existing customer orders which are urgently required, receiving incoming orders and stock deliveries from our Italian headquarters and ensuring support can be provided to our promotional community wherever possible.
As a company we are working within the government guidelines and want to ensure that our staff remain safe whilst on company premises and have provided PPE and sanitising products to these employees during these unprecedented times. All of our office-based workers continue to work from home until further notice. This is for: sales, administration support, marketing, accounts and our art studio.
Custom Italy Production is open
You can place your custom orders and we can work together on getting your order production ready, approved and scheduled and planned in with our Italian headquarters. It is fortunate that our Italian production did not cease during the recent outbreak of Covid-19 thanks to the different locations of the Boost Groups production sites across the different territory areas in Italy. The Italian government did place restrictions on Italian manufacturers which resulted in a production slowdown in Italy.
This was to enable our Italian site to set up the correct safety procedures to ensure our Italian colleagues remained safe and well during this time. We can confirm that our production facility in San Paolo D’ Argon (BG) is currently open and production is running. We received a stock delivery last Wednesday and have another three trucks scheduled to receive this week from Italy.
Over the next few days the Boost Group are planning a staggered and partial return for office-based workers located in Italy who have previously been working from home. The Boost Group are following and operating within the recently updated Italian guidelines who have started to reduce restrictions in some cases. This is to ensure that the production schedule for the upcoming months is robustly planned in and that any delays and delivery postponements can be caught up on wherever possible.
We are here to support you.
Our customers, employees and supplier’s safety and well-being is of the utmost importance to us and we must do all we can to mitigate the potential spread of Covid-19. We understand the importance of making these unprecedented decisions at a difficult time for all.
If you are concerned about any orders you have placed with Castelli please contact: e:castelli@castelli.co.uk or t: 01892 612 200 and we will be able to assist with your enquiry.